FAQ

Do you have a retail/outlet store?

Yes. Our magazines are available for subscription at all 28 POPULAR Bookstore branches and/or you can log onto our online shopping cart, or download the subscription forms from our website.

How do I cancel or change a merchandise order?

Once a merchandise order is submitted online, it may take 7 to 14 days to process. Once it has been processed, shipped or mailed, we are unable to cancel the order. However there is a chance we can cancel or change it if you call us right away after you submit the order. However, please be informed that a cancellation charge of 5% administrative charge may be imposed if Visa is charged or a 2% charged if payment is made by cheque.
To cancel or change your merchandise order, immediately call 62255770 or 90020322, fill up our contact form or email us at : ys@youngreadersexpress.com or sales@englishcorner.sg.

What if an item is temporarily unavailable?

Our publications (books and magazines) are fast selling. The waiting period for Science Adventures magazine is one month, whilst Highlights for Children magazine is between 30 to 45 days, reason being “Highlights" is imported from the U.S.A. We do not reprint “past issues" once they are sold out.

What is your customer promotion/communication policy?

From time to time, our company import new and exciting products or publish our very own magazines or short stories book or co-published with other publishers that customers are not always aware. You will be informed via inserts in our monthly magazines, circulars, newsletters and emails. Our website is updated regularly.

What are the hours of operations for customer service?

Customer service is available 9.30am to 7.00pm. EST Monday through Friday. Please call 90020322 after office hour. Sometimes if we are not able to answer the line please send an sms message immediately quoting your order number if any, name of child and his/her school.

Where can I send comments, questions and/or suggestions?

ENGLISH CORNER PUBLISHING PTE LTD,
Block 1003 Bukit Merah Central
#03-05 Technopreneur Centre
Singapore 168539 or fax 63770890 (Singapore)
Use the contact us form on our website for feedback and enquiries.

Does the Science Adventures magazine ship internationally?

Yes we do ship internationally, except to Indonesia, Malaysia and India, but cannot accept payment online. We apologize for any inconvenience caused. Please email sales@englishcorner.sg for enquiries about international orders.

How do you deal with wrong delivery addresses?

Customers who give the wrong information such as wrong address or wrong class will need to pay for the postage incurred, including cost of collecting goods from the SINGPOST and resending it to correct address subsequently provided. In such an event, the delivery will be delayed.

How long will it take for my order to arrive?

For local orders, please allow processing time of 10 working days upon receiving your order. If there is any delay, you will be notified. Your credit card is not charged until your merchandise is shipped. Items shipped via Standard Delivery will arrive in approx. 14 – business days for overseas orders. For Singapore, it would take approximately 3 working days for delivery by standard post.

How much do you charge for shipping?

Our shipping charges are very reasonable and is in accordance with the Singapore Postal rates of individual orders. For bulk orders see our Shipping Table for details.
However, we suggest you email us at ys@youngreadersexpress.com or sales@englishcorner.sg, if you have more than 20 subscriptions or 300 books.

What type of shipping is available?

There are 4 mode of delivery:
Within Singapore,
Some schools do allow us to deliver the monthly magazine to their pupils.
** Do check this out with us before you place an order
** By normal standard mail
** By courier charge if order is above $100
For overseas,
For magazine , it would be by normal airmail
For quantity of above 300 books : $300 by aircargo
For urgent delivery we use courier services , such as UPS, DHL and FEDEX and other courier services. Please email us the country in which you write from in order to quote you the rates.

Do you accept COD?

Yes but subject to minimum order as specified from time to time. For orders of Singapore Dollar $100 and above. Excluding subscriptions, is free.

Do you accept purchase orders?

Purchase orders are accepted for orders over $300. Please contact us for additional details.

What credit cards/methods of payment do you accept?

Visa, MasterCard, and Paypal.
You may also transfer funds by TT , cashier orders/Bank draft in favour of:
English Corner Publishing Pte Ltd ,
May Bank Account NO.
Branch : People’s Park Centre
Young Readers Express Pte Ltd , Maybank account no.
People’s Park Centre
Or Deposit directly into our account.
For cheque payment PLEASE ACTIVATE your purchase through our website to obtain an “order" confirmation Tracking number. Or (sale order number) Print it. And then enclose with your payment.
For direct Deposit into our bank account. Please print the confirmation order form from our website and send it together with a copy of your deposit slip.

How does English Corner Publishing or Young Readers Express protect my privacy?

We always protect personal privacy. Please see our Privacy Policy for complete details.

Is it safe to order online?

It is completely safe to order online from www.englishcorner.sg. When we prompt you for credit card information, we encrypt the number for security. This is called Secure Socket Layer. You will notice a lock and key icon in the lower left hand corner of your browser. This lock closes when you submit the order from our secure shopping cart.

Blk 1003, Bukit Merah Central, #03-05 Technopreneur Park, Singapore 159836
6225 5770
Monday - Friday: 9 am to 8 pm (Saturday & Sunday: By appointment only)
sales@englishcorner.sg

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